Photo courtesy of DEVELON
The new platform makes navigating the system easier for customers and dealers when managing DEVELON construction equipment.
An alarm sounded when a DEVELON machine's fuel level suddenly dropped by 50 percent in just a few minutes. The dealer promptly responded to the alert, determined that someone was stealing fuel from the machine and took action to rectify the situation.
This real example and countless others are reasons why DEVELON dealers and customers are increasingly making use of construction equipment telematics data. As a result of the increased demand, DEVELON introduces the latest iteration of its fleet management system — MY DEVELON: a new digital platform for managing construction equipment.
"Dealers and customers can access and manage the DEVELON construction equipment maintenance and operation data using the MY DEVELON app or on a web browser," said DEVELON Telematics Manager Stojan Arezina. "Our customers can remotely check the status of their equipment and communicate with their machines by sending certain messages."
Photo courtesy of DEVELON
New Features
Some of the newest features now available on the MY DEVELON platform are the ability to download service tools and get personalized quotes for parts for DEVELON equipment.
"We provide a menu for customers to request a quote for DEVELON genuine parts from their local dealer," he said. "It will be a very useful resource for customers. They can select the parts they want to receive a quote on and send it to their dealer. Additionally, customers can subscribe to our exclusive digital services."
Increased Telematics Usage
More dealers and customers are utilizing telematics data, according to Arezina, based on data tracked by DEVELON. He said that during ConExpo in 2023, the company successfully showcased the telematics service and how it can benefit customers. Although some customers can be intimidated by the amount of data, Arezina said DEVELON and its dealers are working hard to develop training programs that help educate customers on how to navigate the system. That starts with DEVELON dealers using brief, streamlined training materials, which he said has been very effective with sales specialists.
"When a customer purchases a new machine, our dealership sales specialists provide some basic training about telematics with the customer," he said. "When the customer leaves with the new machine, the customer has a telematics profile. The customer can log in and start tracking the new machine immediately."
One of the most popular features of telematics services today, according to Arezina, is the ability to receive codes from machines. Dealers and customers can subscribe to receive notifications when a DEVELON machine requires service. He said this allows dealers to proactively engage with customers and their machines, thereby optimizing uptime protection.
"Our telematics offering helps keep our customers' machines working the way they were intended," he said. "Dealers and customers can better remotely monitor machines to ensure they are in good health and can schedule routine maintenance to ensure it's done when it's needed."
The MY DEVELON app is available for download from popular app service providers. Current users of the DEVELON Fleet Management system should replace the current app by downloading the new MY DEVELON app. They can log in with their same credentials. The system also is available on a web browser at na.develon-ce.com/en/innovation/my-develon
Photo courtesy of DEVELON
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