Metcalf said that the Asheville, N.C., location has been taking steps to better serve its customers when the time comes to service their new machines.
James River Equipment recently announced the appointment of two salesmen, Mark Raymer and Kell Cleeland, as part of an ongoing effort to improve operations and increase its staff at its Asheville, N.C., location.
Raymer served in several capacities at the branch before accepting his new role. Dan Metcalf, general manager of James River Equipment, Asheville, N.C., said that when he started working in 2014, Raymer had worked his way up from the parts department and was working as sales coordinator, handling inside sales and rentals. Raymer showed interest in a sales position, so when one long-term salesman stepped back, Raymer stepped in to help his territory as well as to try to expand his own territory. Now, he is covering most of Buncombe, Haywood, Graham and Transylvania counties in North Carolina.
“He does an excellent job,” said Metcalf. “His rental and sales numbers are up in a territory we weren't penetrating very much at all when I got here. He has done extremely well for the last two years. Each year he has increased from the previous year, so I am pleased with his effort. He has great customer relations, and he knows a lot of people. He grew up in the area, so he has a lot of knowledge of the area and a lot of knowledge of our customers.”
Cleeland, who had a previous relationship with James River Equipment, filled the second position, which was left vacant after Earl Philbeck retired. Cleeland recently moved to Black Mountain, and James River Equipment was one of his customers through his work as a manufacturer representative of Atlas Copco. During one of their regular meetings, he expressed interest in working closer to home.
“When Earl retired, I called him and asked him if he was interested in maybe a territory that kept him in the area, and that's how that started,” said Metcalf. “ Kell has already sold his first new piece. It was a 317G track skid steer and he sold several used pieces, and we are currently working on some pretty good deals in the pipeline.”
Cleeland is covering the eastern part of Buncombe down to Cleveland County, as well as Polk and Rutherford counties, the eastern side of Asheville and Burnsville, N.C.
The John Deere product line has proved popular with both of the salesmen's customers, including smaller excavators, small track skid steers, mini-excavators and the new G series tractor.
“The G series product has 4 new models.” It's an updated model — the newest one. The G series covers the track loaders as well as the mini-excavators. Each one has reached final Tier IV engine requirements for the EPA, and that's what is on the cutting edge. We have seen some good things with excavators and dozers. We have a wheel loader sale going on as well, and we have seen a lot of movement with our smaller products.”
Metcalf said that the Asheville, N.C., location has been taking steps to better serve its customers when the time comes to service their new machines. Since 2014, the company has added two service trucks for a total of four in the field, with an additional seven service members in the company's shop.
“In Asheville, we have increased our numbers in the shop, and we have increased our techs,” said Metcalf. “We have more than doubled the technicians, including shop and field techs. We are actually looking to add some more techs, and we have added a person in the parts department. Our parts department is growing and our service department is growing.”
For more information, visit www.jamesriverequipment.com.
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