Highlighting Mack’s focus on developing quality training programs to encourage better service for its customers, Mack Trucks Academy recently received Continuing Automotive Service Education (CASE) accreditation from the National Institute for Automotive Service Excellence (ASE). The accreditation acknowledges Mack’s focus on quality and offering customers superior after-purchase support and service. Mack Trucks Academy was evaluated against established industry standards to ensure that continuing education training meets best practices.

“Receiving CASE accreditation spotlights the high-quality training programs offered through Mack Trucks Academy,” said Stephen Roy, president of Mack Trucks North American Sales and Marketing. “Meeting CASE standards shows Mack’s commitment to developing exceptional training programs to help increase the service and support for our customers while continuing to support our dealers.”

Training programs play an integral part in Mack’s customer support strategy and prepare dealer technicians and service personnel to support customers in each area of Mack’s Pedigree Uptime Protection service and support suite — service management, maintenance plans and vehicle diagnostics. Mack Trucks Academy provides extensive training for 14 different dealership job roles, including sales, parts, service and technician, as well as training for drivers. Courses are available through e-learning and instructor-led classes conducted at seven locations in the United States and Canada.

ASE is a non-profit organization established to improve the competence of automotive technicians through voluntary testing and certification. ASE established CASE Accreditation as a voluntary program after perceiving the need for ongoing training of experienced service technicians to keep up with increasingly complex technology.

Mack Trucks received a 2013 Excellence in Learning Award from the Brandon Hall Group, a preeminent research and analyst organization focused on driving organizational performance. Mack Trucks Academy received a Gold Award, the highest honor, for its comprehensive curriculum and certification program that helps Mack technicians progress through training as they work toward becoming master technicians.

Mack’s ongoing investment in technician training also includes a partnership with WyoTech, a premier technical school. WyoTech offers degree and diploma programs in the fields of automotive, diesel, collision/refinishing, motorcycle, marine and construction trades. WyoTech students enrolled in the Diesel Advanced Technology Education program receive specialized training on Mack engines, electronics, emissions, powertrain and chassis components. The program is designed to help students graduate as advanced apprentice technicians with a potential for an accelerated path to achieve Mack master technician status.

For more information, visit www.macktrucks.com.

This story also appears on Truck and Trailer Guide.

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